Adobe Exchange: How to opt out of the Innovate Partner Contract
Note: Innovate partnership charges were put on hold in 2020 because of Covid-19. Partnership benefits have continued to be free this year for partners during the hold. While partners can opt-out early, they will still be able to enjoy Innovate partnership benefits until the hold is lifted in December of 2020.
When partners sign up for the Exchange program, they are automatically registered as Innovate partners and receive the benefits of that partner tier which are described here. For the first six months, these benefits are given to partners for free but after six months our partners will be billed $10k per year to remain in the Innovate partnership tier.
If a partner wishes to leave the Innovate partner program when their free six months are up (and not be billed the Innovate partner program fee), then that partner should use this form to opt out of the program any time before those six months are up. Please provide the following information in the opt-out ticket:
- Ticket subject: Innovate opt out request
- In the ticket body please include:
- The name and contact information of the person who originally signed your company up for the Innovate partnership
- The agreement number from your sign up (available in the partner portal)
After receiving your ticket, our team will opt you out of the program and send you confirmation that you have been opted out. When your six-month trial period expires, you will lose access to the benefits of the Innovate tier and will not be billed.