The following is the process for Accelerate partners who would like to change their partnership level.
The Accelerate contract is auto-renewing so you will first need to turn off the auto-renew by filing a ticket with support. If you would like to upgrade to the Premier partnership tier, you can let us know in that same ticket and we will pass your request to the partnership team who will reach out to you to discuss the details of Premier partnership and your eligibility for the program.
If instead, you would like to move to the Innovate program tier, after submitting the ticket to turn off your contract auto-renew, go to the partnership console and scroll down to the Partnership Info section. Click on “Complete signature” to begin the Innovate sign-up process (check out this article for more details about the Innovate sign-up process).
If you wish to downgrade to the free Exchange Member partnership level then you can simply submit the ticket to turn off your contract auto-renew and wait for your contract to expire and you’ll be moved to the Exchange Member tier. (Note that you will lose the benefits described here if you move to the Exchange Member level.)